Terms and Conditions
Terms of Use – Fyre Learning
Last updated: 30 September 2025
These Terms of Use (“Terms”) govern your use of the Fyre Learning platform, services, and materials. By accessing or using our services, you agree to comply with and be bound by these Terms.
1. Ownership of Materials
All materials provided by Fyre Learning on its website, LMS, or training manager portal — including, but not limited to, text, graphics, video content, course modules, logos, software, assessments, and certificates (the “Materials”) — are the intellectual property of Fyre Learning or its licensors and are protected under UK copyright, trademark, and database laws.
You may:
View and use the Materials for personal or internal business use only;
Not copy, reproduce, modify, distribute, transmit, republish, or publicly display any Materials without express written permission;
Not create derivative works from the Materials unless otherwise agreed in writing.
Any use of the Materials beyond these terms is strictly prohibited and may result in suspension of access and/or legal action.
2. Use of the Fyre Learning Platform
Fyre Learning provides clients with access to a suite of e-learning courses via a branded Learning Management System (LMS), which includes:
Pre-built training courses on compliance, soft skills, and mandatory topics;
User dashboards, learning assessments, progress tracking, reporting, and certificates;
A subscription-based portal allowing client managers to enrol and manage their employees.
Clients may not:
Provide third parties (outside their own organisation) access to the platform or course materials;
Resell or sublicense the platform or content;
Use the platform to store or distribute unlawful or offensive material.
Fyre Learning does not have direct contact with your staff (end users). You, as the client, are solely responsible for managing their access, including accuracy of submitted user data (e.g. first name, surname, email).
3. Software Use Restrictions
The Fyre Learning LMS and its associated software are protected by copyright and database rights.
You may not:
Copy, decompile, reverse-engineer, or otherwise attempt to derive source code from the software;
Modify or create derivative works based on the LMS;
Redistribute, rent, lease, or sublicense the software.
Installation, access, or use of the LMS implies acceptance of the EULA.
The LMS may permit limited white-labelling (e.g. your logo, colours) on the front-end interface. Branding of course content may be available on request and subject to further agreement.
4. Subscription, Billing, and Refund Policy
Fyre Learning operates on an annual subscription model, with payment due in full within 30 days of invoicing.
You will receive access for a defined term as specified in your agreement.
The annual subscription is not eligible for refund unless expressly permitted by a director in writing.
Fyre Learning reserves the right to suspend or terminate access for non-payment. In the event of termination, all user data will be permanently deleted, unless otherwise agreed.
5. Data Protection & Privacy
Fyre Learning adheres to all applicable UK data protection laws, including the UK GDPR.
We act as a data processor on behalf of our clients. The only data we collect and store about client employees (end users) is:
First name
Last name
Email address
This data is used solely to deliver and track training. Clients are responsible for the accuracy of this data and for ensuring lawful basis for providing it to Fyre Learning.
Upon termination of service or upon request, we will delete all personal data unless otherwise agreed with the client in writing.
Please refer to our Privacy Policy for more information.
6. Intellectual Property & Third-Party Content
All course content, assessments, videos, and support materials are owned by Fyre Learning or licensed from third parties.
Unless otherwise agreed:
Content is licensed for internal employee training only;
Content may not be distributed outside the client organisation;
Clients may not modify, duplicate, or republish course materials without permission.
7. Warranties & Disclaimers
While we strive for high-quality content and platform reliability, the Fyre Learning service is provided on an “as is” and “as available” basis.
We do not guarantee that:
The LMS will be uninterrupted or error-free;
Course content will meet all regulatory or legal compliance standards without client review;
Data loss will not occur (though we take reasonable precautions to prevent it).
Use of our content does not constitute legal advice. You should seek professional legal counsel before relying on any content for regulatory compliance.
Fyre Learning disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
8. Limitation of Liability
To the maximum extent permitted by law, Fyre Learning, its employees, agents, and subcontractors shall not be liable for:
Loss of data;
Business interruption;
Loss of profits or contracts;
Indirect, special, or consequential damages.
Our total liability in any matter arising out of or related to these Terms is limited to the amount paid by you under your current subscription.
9. Termination
We reserve the right to suspend or terminate service access if:
You fail to pay invoices when due;
You breach these Terms or applicable law.
Upon termination:
All access to the LMS and course content will be revoked;
User data will be deleted unless agreed otherwise.
You may request a copy of your user data before termination, subject to data portability feasibility.
Cancellation notice must be placed at least 60 days in advance of the renewal date if you wish to cancel your annual subscription.
10. Use of AI-Generated Illustrations
Fyre Learning may use AI-generated images to enhance course content or articles.
These images:
Are fictional and not based on real people or places;
Serve illustrative or decorative purposes only;
Should not be interpreted as factual or relied upon in decision-making.
Report issues related to image content by contacting: compliance@fyrelearning.com.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the UK courts.
12. Contact Information
For questions or permissions regarding these Terms, contact:
Email: compliance@fyrelearning.com
Website: www.fyrelearning.com
Phone: 0208 167 6450
13. Changes to Terms
Fyre Learning may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the service constitutes agreement to the updated Terms.
Cyber Security Policy
Fyre Learning Ltd
Version: 1.1
Effective Date: 30/09/2025
Review Date: Annually
1. Purpose
This Cyber Security Policy outlines Fyre Learning’s approach to protecting the confidentiality, integrity, and availability of our digital systems, data, and infrastructure. It establishes the principles and responsibilities for safeguarding our organisation and customers against cyber threats.
2. Scope
This policy applies to:
All employees, contractors, and third-party service providers of Fyre Learning
All digital assets, platforms, systems, services, and data owned or operated by Fyre Learning
All devices (company-issued or personal, where permitted) accessing Fyre Learning systems
3. Objectives
Fyre Learning’s cybersecurity objectives are to:
Prevent unauthorised access to systems and data
Detect and respond to cybersecurity incidents rapidly and effectively
Ensure data is protected in line with GDPR and UK Data Protection Act 2018
Maintain system uptime, resilience, and business continuity
Foster a culture of security awareness across the organisation
4. Roles and Responsibilities
Role
Responsibility
Senior Leadership
Ensure cybersecurity is integrated into business strategy
IT / Security Team
Monitor threats, manage infrastructure, enforce policies
All Staff
Follow security protocols, report suspicious activity
Data Protection Officer (DPO)
Ensure compliance with GDPR and data protection best practices
5. Information Security Controls
5.1 Access Control
All users must use unique credentials
Role-Based Access Control (RBAC) enforces least-privilege access
5.2 Data Encryption
All sensitive data is encrypted:
In transit using TLS 1.2+
At rest using AES-256
Encrypted backups are stored in secure off-site or cloud-based environments
5.3 Device & Endpoint Security
Company devices must be password-protected and auto-lock after inactivity
Antivirus and EDR software must be installed and regularly updated
Personal devices (BYOD) may only access systems via approved VPNs and must meet minimum security requirements
5.4 Network Security
Firewalls and intrusion detection systems (IDS) protect network perimeters
Internal network segmentation separates critical systems from general user access
Secure VPN required for remote work
6. Software & Systems Management
Only approved software may be installed on company systems
All systems and applications are patched regularly (monthly or sooner if urgent)
Vulnerability scans are conducted quarterly or as required
Access to production systems is logged and regularly audited
7. Cloud Security
Fyre Learning uses ISO 27001-certified cloud infrastructure (e.g., UK Fast, Azure) and maintains the following:
Secure APIs and authentication mechanisms
Cloud configuration reviews for compliance with CIS benchmarks
8. Training & Awareness
All staff receive cybersecurity training at onboarding and annually thereafter
Phishing simulations and awareness campaigns are conducted periodically
Users are educated on topics including password hygiene, social engineering, and secure data handling
9. Incident Response Plan
In the event of a cyber incident, Fyre Learning will:
Identify and assess the incident
Contain the breach to limit damage
Eradicate the root cause
Recover affected systems and notify stakeholders
Review and report for continuous improvement
10. Business Continuity & Disaster Recovery
Daily encrypted backups of systems and critical data
Recovery Time Objective (RTO): 4 hours
Recovery Point Objective (RPO): 1 hour
Annual disaster recovery testing
11. Third-Party & Supply Chain Security
All vendors and partners must demonstrate compliance with GDPR and security best practices
Contracts include data protection clauses and breach notification terms
Third-party systems are reviewed annually for risk and access control
12. Data Protection & GDPR
Fyre Learning complies with the UK GDPR and processes personal data lawfully and securely.
Data is processed only for agreed purposes
Retention and deletion policies are in place
Data Subject Access Requests (DSARs) are responded to within 30 days
Refer to the Privacy Policy and Data Protection Impact Assessments (DPIAs) for more.
13. Policy Compliance & Enforcement
Violations of this policy may result in:
Disciplinary action
Suspension of system access
Legal or contractual penalties
Regular audits are conducted to verify adherence.
14. Review and Updates
This policy will be reviewed annually or upon:
Major security incidents
Regulatory changes
New threats or technology changes
Latest review: 30/09/2025
Next scheduled review: 29/09/2026
15. Contact Information
For cybersecurity issues or questions, contact:
compliance@fyrelearning.com
0208 167 6450
www.fyrelearning.com
Digital Accessibility Statement – Fyre Learning
Fyre Learning is committed to making its websites and digital services accessible to all users, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to https://www.fyrelearning.com/terms/.
Inclusivity is a core value at Fyre Learning. We actively listen to user feedback and prioritise the needs and experiences of people with disabilities in all aspects of our digital design and service delivery.
Everyone who uses our platform deserves a fully accessible, enjoyable, and inclusive digital experience. This includes older users and members of our community with disabilities or additional accessibility needs.
We are working to meet and maintain the following standard:
Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
Our Commitment
We recognise that accessibility is an ongoing responsibility, not a one-time task. Our team of designers, developers, and accessibility specialists are committed to continually reviewing and improving our digital content and services. Accessibility is built into our design system from the ground up, ensuring that users with disabilities can interact with our website as effectively as any other user.
Using Our Website
We aim to ensure that as many people as possible can use our website comfortably. For example, you should be able to:
Change colours, contrast levels and fonts
Zoom in up to 200% without text spilling off the screen
Navigate most of the site using just a keyboard
Navigate most of the site using speech recognition software
Listen to most of the website using screen reader technology (including JAWS, NVDA and VoiceOver)
We have also written our website text to be as clear and straightforward as possible.
For general guidance on making your device easier to use, visit AbilityNet.
Recommended Browser & Screen Reader Combinations
To get the best experience, we recommend the following setups:
On Windows: Use Mozilla Firefox or Google Chrome with the NVDA screen reader
On macOS or iOS: Use Apple Safari with the built-in VoiceOver screen reader
Accessibility Conformance
We are actively working towards compliance with WCAG 2.1 Level AA, and we regularly audit our website and systems to maintain accessibility standards.
Feedback & Contact Information
If you need information from our website in a different format (e.g. large print, audio, accessible PDF, or braille), please get in touch with us. In your message, include:
The web address (URL) of the content
Your name and email address
The format you need
Contact us using one of the following methods:
Email: support@fyrelearning.com
Telephone: 0208 167 6450
Website Chat: https://www.fyrelearning.com
Contact Form: https://www.fyrelearning.com/contact-us
We aim to respond within 10 working days.
Reporting Accessibility Issues
We are always looking to improve the accessibility of our digital services. If you find any problems not listed here, or believe we are not meeting accessibility requirements, please contact us via:
Email: info@fyrelearning.com
Your message will be acknowledged, assigned to a team member, and you will be informed of a timescale for a response.
Enforcement Procedure
If you are not satisfied with how we respond to your concern, you can contact the Equality Advisory and Support Service (EASS), which provides advice and support on accessibility complaints.
Website: https://www.equalityadvisoryservice.com
Privacy Policy – Fyre Learning
1. Introduction
1.1 Fyre Learning (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are the registered data controller and will process your personal data in accordance with the Data Protection Act 2018 (as amended or replaced) and the UK GDPR (or any successor legislation) and any national laws which relate to the processing of personal data (“data protection legislation”).
Please read the following carefully to understand our views and practices regarding your personal data (“Your Data”) and how we will treat it. This policy applies to information we collect about:
(a) Visitors to our website(s)
(b) Customers
(c) Suppliers
1.2 By using our website and agreeing to this policy, you consent to our use of cookies as described herein.
2. Collecting Personal Information & Visits to Our Websites
2.1 We may collect, store and use the following types of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system).
(b) Information that you provide to us when registering with our website and updating your profile. This includes your contact details (e.g. name, email address, telephone number, company name, job title, address, VAT number, bank details).
(c) Information that you provide when subscribing to our email notifications or newsletters (your name and email address).
(d) Information you provide when using our services, or data generated in the course of using those services.
(e) Information relating to any purchases or transactions you make through our website.
(f) Information you post on our website for publication.
(g) Information contained in communications you send to us via website or email.
2.2 Before disclosing another person’s personal information to us, you must obtain that person’s consent to the disclosure and processing in accordance with this policy.
2.3 Our Sites use cookies to distinguish you from other users, to provide a better browsing experience and to improve our service. For details on the cookies we use and their purposes, see Section 14 (Cookies) below.
3. Using Personal Information
3.1 Personal information submitted via our website or secure applications will be used for the purposes described in this policy or on relevant pages.
3.2 We may use your personal data for our legitimate interests to:
(a) administer our website and business operations;
(b) personalise the website for you;
(c) enable your use of the services on our website;
(d) provide you the services purchased via our website;
(e) send statements, invoices, payment reminders, collect payments, provide refunds;
(f) send you non-marketing communications;
(g) send you email notifications you’ve requested;
(h) send our email newsletter (if you opt in; you may opt out later);
(i) send you marketing communications about our business (we will never sell or share your personal data to third parties for their marketing);
(j) deal with enquiries and complaints about our website;
(k) keep our website secure and prevent fraud;
(l) verify compliance with our terms and conditions.
3.3 If you submit personal information for publication on our website, we will publish and use it in accordance with the licence you grant to us.
3.4 Our site may contain links to third-party websites. Those websites have their own privacy practices which we do not control; please check their policies before submitting personal information.
3.5 We will not, without your express consent, supply your personal information to any third party for their direct marketing.
3.6 All website financial transactions are handled through our payment service providers (e.g. Stripe, GoCardless). We will share only necessary data to process payments, refunds, and handle payment-related queries.
3.7 Processing on Behalf of Customers
When our customers use our services, we may process and store certain personal data on their behalf (for example, uploaded contracts or documents). In those instances, the customer is the data controller, and we act as a data processor. If you are a third party whose data appears in those documents, you may need to contact the customer (as the controller) for details on how your data is handled.
4. Disclosing Personal Information
4.1 We may disclose your personal data to our senior management if needed for purposes under this policy.
4.2 We may disclose your data to our group companies (subsidiaries, holding companies) as reasonably needed.
4.3 We may disclose your personal information:
(a) to comply with legal obligations;
(b) in connection with legal proceedings;
(c) to establish, exercise or defend our legal rights;
(d) to a purchaser (or prospective purchaser) of our business assets;
(e) to anyone who may apply for a court/order requiring disclosure.
4.4 Except as stated in this policy, we will not provide your personal information to third parties.
5. International Data Transfers
5.1 We may securely store, process, and transfer data between countries where we operate, as necessary to provide our services.
5.2 Personal data you publish or submit may be accessible globally via the internet. We cannot prevent others from misusing it.
5.3 You expressly consent to transfers described in this section.
6. Retaining Personal Information
6.1 This section describes our data retention approach. It is important your data is accurate — please inform us of any changes. Under data protection law, you have certain rights (e.g. to object, withdraw consent).
You may ask us to:
(a) update inaccurate data;
(b) remove your data entirely;
(c) provide a copy of your data in a commonly used format or transfer it elsewhere;
(d) restrict processing;
(e) provide you access to your information;
(f) ensure data stored stays within the UK/EEA (where possible).
6.2 We will not retain personal data for longer than necessary for the purposes for which it was collected.
6.3 Specifically, we intend to delete:
Signed electronic documents on the 10th anniversary of their signature date.
6.4 Regardless of the above, we may retain data if:
(a) required by law;
(b) relevant for ongoing or prospective legal claims;
(c) needed to establish, exercise or defend our legal rights.
7. Right to Withdraw Consent
7.1 Where you have given consent to processing your personal data, you may withdraw that consent at any time by contacting us. Withdrawal will not affect the lawfulness of prior processing.
7.2 At the bottom of marketing emails we send, we include an unsubscribe link. Clicking this will stop future marketing emails from Fyre Learning. Alternatively, you can email compliance@fyrelearning.com to unsubscribe or update preferences.
8. Security of Personal Information
8.1 We will take reasonable technical and organisational measures to prevent loss, misuse or alteration of your personal data, in compliance with Article 32 GDPR.
8.2 Measures we employ include:
(a) pseudonymising or encrypting personal data;
(b) maintaining confidentiality, integrity, availability, resilience;
(c) restoring access in case of technical incidents;
(d) testing and evaluating security measures.
8.3 All electronic financial transactions on our website are protected by encryption.
8.4 You understand that transmitting data over the internet carries risks; we cannot guarantee absolute security.
8.5 You are responsible for safeguarding any login credentials (e.g. passwords). We will never ask you for your password except at login.
9. GDPR Compliance & Technical Measures
Fyre Learning implements a range of organisational and technical strategies (change management, data classification, data loss prevention, access controls, audit trails, user rights management, etc.) to ensure compliance with GDPR Article 32 and related security obligations.
10. Amendments
10.1 We may update this policy from time to time by posting a new version on our website.
10.2 You should check this page periodically to stay informed of changes.
10.3 We may notify you of changes by email or via messaging on our website.
11. Your Rights
11.1 You may request a copy of your personal data, subject to identity verification.
11.2 We may withhold data where permitted by law.
11.3 You may ask us not to process your personal data for marketing.
11.4 In practice, we will either ask for your opt‑in or give you a clear opt‑out.
12. Third‑Party Websites
12.1 Our website may include hyperlinks to third‑party websites.
12.2 We have no control over, and accept no responsibility for, the privacy policies or practices of those third parties.
13. Updating Information
13.1 Please notify us if your personal information changes or is incorrect.
14. Cookies
14.1 Our website uses cookies.
14.2 A cookie is a small data file sent by a web server to your browser, stored on your device, and sent back to the server on each request.
14.3 Cookies may be “persistent” (remain until expiry) or “session” (expire when browser closes).
14.4 Cookies generally don’t contain personally identifying information, but may be linked to personal data.
14.5 We use session cookies on our website.
14.6 We use session cookies for fraud prevention and security.
14.7 You can disable cookies in your browser settings—but that may affect usability.
14.8 Blocking cookies may negatively impact your experience.
14.9 You may delete stored cookies via your browser settings.
14.10 We partner with Microsoft Clarity and Microsoft Advertising to collect behavioural metrics, heatmaps, session replay, etc., using first‑ and third‑party cookies and other tracking technologies for site optimization, fraud detection, and advertising. For details on how Microsoft handles data, see the Microsoft Privacy Statement.
15. Our Details
16.1 This website is owned and operated by Fyre Learning.
16.2 We are registered in [England & Wales] under registration number 16411427 and our registered office is 25 Laurel Grove, Leigh, United Kingdom, WN7 5RB
16.3 Our principal place of business is as above.
16.4 You can contact us:
(a) by post, using the postal address above;
(b) via our website contact form;
(c) by telephone at 0208 167 6450
(d) by email at compliance@fyrelearning.com
Service Level Agreement (SLA)
Between: Fyre Learning Ltd (“Service Provider”)
And: Client (“Customer”)
Effective Date: 30/09/2025
Review Date: Annually
Version: 1.1
1. Purpose
This Service Level Agreement sets out the commitments and expectations between Fyre Learning and the Customer regarding the performance, availability, and support of Fyre Learning’s digital learning platform and related services.
2. Scope of Services
Fyre Learning will provide the following core services under this agreement:
Access to the Fyre Learning online platform and user accounts
Hosting and delivery of digital learning content
System performance monitoring and issue resolution
Technical support (email and phone)
System maintenance and updates
User management and permissions
Reporting and analytics tools
Any additional services (e.g., custom development, training, consultancy) must be separately agreed in writing.
3. Service Availability
Fyre Learning guarantees a 99% uptime for its core learning platform, excluding:
Scheduled maintenance (with minimum 48 hours notice)
Emergency maintenance (in case of security vulnerabilities or critical errors)
Downtime caused by factors outside of our control (e.g., internet outages, third-party service failures)
Availability is monitored 24/7/365. Service performance statistics are available upon request.
4. Support and Response Times
Priority Level
Issue Description
Initial Response
Target Resolution
Critical (P1)
Platform inaccessible, data loss, major outage
Within 1 hour
Within 4 hours
High (P2)
Major functionality failure or degraded performance
Within 2 hours
Within 1 business day
Medium (P3)
Non-urgent feature issues or minor bugs
Within 4 hours
Within 3 business days
Low (P4)
General queries, UI/UX feedback, minor updates
Within 8 hours
As agreed
Support is available:
Monday – Friday, 9:00 AM – 5 PM (UK Time)
Email: support@fyrelearning.com
Phone: 0208 167 6450
5. Maintenance & Updates
Scheduled Maintenance:
Conducted outside peak hours
Notice provided at least 48 hours in advance via email or platform notification
Platform Updates:
Minor updates and security patches: Deployed weekly or as needed
Major feature releases: Communicated in advance and deployed during off-peak periods
6. Client Responsibilities
To help us deliver services efficiently, the Customer agrees to:
Report issues via the official support channels
Provide accurate information when raising support tickets
Designate one or more internal points of contact
Ensure internet and hardware infrastructure is suitable for platform use
Maintain user account security
7. Data Protection & Security
Fyre Learning complies with UK GDPR and the Data Protection Act 2018. All data is securely stored within the UK or EEA.
Security features include:
Encrypted data at rest and in transit (TLS 1.2+)
Multi-factor authentication (MFA)
Regular penetration testing
Role-based access controls (RBAC)
Regular data backups and disaster recovery protocols
Refer to our Privacy Policy and Security Statement for full details.
8. Performance Metrics (KPIs)
Fyre Learning commits to the following key performance indicators:
Platform uptime: 99% monthly
Support satisfaction rating: ≥ 95%
Average response time (P1–P3): < 2 hours
Bug resolution rate: ≥ 90% resolved within SLA timelines
Quarterly reports are available to customers on request.
9. Review & Revisions
This SLA will be reviewed annually or upon request by either party. Changes will be mutually agreed and documented in writing.
10. Limitations of Liability
Fyre Learning will not be held liable for:
Failures caused by third-party services or Customer systems
Downtime resulting from force majeure (e.g., natural disasters, cyberattacks)
Misuse or unauthorised changes made by Customer users
Liability, where applicable, will be limited to the total amount paid by the Customer in the 6 months preceding the claim.
11. Term & Termination
This SLA remains in effect from the Effective Date until:
Terminated in accordance with the primary service agreement, or
Replaced by an updated version with agreement from both parties