T&C’s and Policies
Effective Date: 12 September 2025
1. About Us
We are Fyre Learning Limited, registered in England and Wales under company number 16411427.
Registered office: 25 Laurel Grove, Leigh, Greater Manchester, WN7 5RB.
Contact email: compliance@fyrelearning.com.
By accessing or using our website (https://fyrelearning.com) or purchasing our products/services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
2. Our Services
We provide e-learning courses, bespoke training content, and related educational services. These may be:
Purchased as individual courses.
Offered via subscription.
Custom-developed for clients.
Some content is hosted on third-party Learning Management Systems (LMS), which may have additional terms.
3. Use of Our Website
You agree:
To use our website only for lawful purposes.
Not to copy, reproduce, or redistribute our content without prior written permission.
Not to attempt to gain unauthorised access to our systems.
4. Account Registration
To access certain services, you may be required to register an account. You are responsible for:
Providing accurate and complete information.
Keeping your login details confidential.
All activity under your account.
We reserve the right to suspend or terminate accounts if misuse is suspected.
5. Pricing and Payment
Prices are in GBP (£) and may be subject to VAT where applicable.
We reserve the right to change prices without prior notice, but confirmed orders will not be affected.
Payment must be made in full before access to training is granted unless otherwise agreed.
6. Refund Policy
We offer refunds in accordance with UK consumer law:
If you purchase an online course and have not accessed it, you may request a refund within 14 days of purchase.
Once you access the course materials, refunds are not available unless the product is faulty.
Bespoke content services are non-refundable once work has commenced.
7. Intellectual Property
All materials, including text, graphics, videos, and software, are owned or licensed by Fyre Learning Limited.
You may not:
Copy, modify, or distribute our content without permission.
Remove copyright notices from our materials.
8. Limitation of Liability
We are not liable for:
Any indirect, incidental, or consequential damages.
Loss of data, profits, or business arising from the use of our services.
Any delays or interruptions outside of our reasonable control.
Nothing in these Terms limits liability for death or personal injury caused by our negligence or fraud.
9. Data Protection
Your personal data will be processed in line with our Privacy Policy.
10. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on our website with a revised “Effective Date.” Continued use of our website or services after changes means you accept the updated terms. For updated Terms and Conditions, we will send out notification via e-mail to all customers informing of the change.
11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions, contact: compliance@fyrelearning.com
Last Updated: 12th August 2025
1. Purpose
This policy outlines Fyre Learning Limited’s approach to maintaining the confidentiality, integrity, and availability of our digital assets, systems, and data. It applies to all employees, contractors, and third parties with access to our IT systems.
Our aim is to:
Protect against cyber threats, data breaches, and unauthorised access.
Ensure compliance with UK GDPR, the Data Protection Act 2018, and relevant UK cybersecurity regulations.
Promote safe and secure use of company technology.
2. Scope
This policy applies to:
All Fyre Learning-owned devices, servers, and cloud systems.
Any third-party platforms used for course delivery, communications, or data storage.
All staff, contractors, and partners handling company or customer data.
3. Key Principles
3.1 Data Protection
All personal and business-critical data must be stored securely with access limited to authorised users.
Sensitive data must be encrypted at rest and in transit.
Access to systems is based on the principle of least privilege.
3.2 Password Security
Strong passwords must be used (minimum 12 characters, mix of upper/lowercase, numbers, symbols).
Passwords must be unique for each system and never shared.
Multi-factor authentication (MFA) is required wherever possible.
3.3 Device Security
All company devices must have up-to-date antivirus and security patches.
Lost or stolen devices must be reported immediately to IT/security.
Remote wipe capabilities will be used if a device is compromised.
3.4 Network Security
Only secure, trusted Wi-Fi networks should be used for company work.
Use of a VPN is mandatory when working remotely.
Firewalls and intrusion detection systems must be active on all networks.
3.5 Email & Communication Security
Be alert to phishing, spoofing, and other social engineering attacks.
Do not open unexpected attachments or click on suspicious links.
Verify requests for sensitive data via a second communication channel.
3.6 Third-Party Systems
Only approved software and cloud services may be used for company work.
Vendors must meet our security and compliance standards.
4. Incident Response
4.1 Reporting
Any suspected cyber incident (e.g., phishing attempt, malware infection, data breach) must be reported immediately to compliance@fyrelearning.com.
4.2 Containment & Recovery
IT/security teams will isolate affected systems.
Backup data will be restored as required.
Evidence will be preserved for investigation.
4.3 Notification
If a personal data breach occurs, Fyre Learning will notify the Information Commissioner’s Office (ICO) within 72 hours as required by UK GDPR.
Affected individuals will be informed where there is a high risk to their rights and freedoms.
5. Employee Responsibilities
All employees and contractors must:
Follow this policy at all times.
Complete cyber security awareness training annually.
Report suspicious activity immediately.
6. Enforcement
Failure to comply with this policy may result in disciplinary action, including termination of employment or contracts, and potential legal action.
7. Review
This policy will be reviewed annually or after any significant change in technology, law, or business operations.
Approved by: Senior Management
Date: 12th August 2025
Last Updated: 12 August 2025
1. Introduction
Fyre Learning Limited (“Fyre Learning”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled securely and in accordance with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are Fyre Learning Limited, a company incorporated in England and Wales, company number 16411427, with our registered office at 25 Laurel Grove, Leigh, Greater Manchester, WN7 5RB.
You can contact us regarding this policy at compliance@fyrelearning.com.
2. Information We Collect
We may collect and process the following personal data:
Identity Data – name, job title, date of birth.
Contact Data – email address, phone number, postal address.
Account Data – login credentials, course records, certification history.
Financial Data – payment information (processed securely via third-party providers).
Technical Data – IP address, browser type, operating system, device information.
Usage Data – details about how you use our website, LMS, and services.
Marketing & Communications Data – preferences for receiving communications from us.
3. How We Collect Your Data
We collect personal data:
Directly from you when you sign up, purchase, or contact us.
From your employer or training provider (if they enrol you on our LMS).
Automatically via cookies and tracking technologies when you use our website.
4. How We Use Your Data
We use your data for:
Providing our training services and managing your learning account.
Issuing certificates and maintaining training records.
Processing payments and fulfilling contractual obligations.
Sending you service updates, relevant offers, and marketing (where permitted).
Improving our services and website functionality.
Complying with legal or regulatory requirements.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
Contract – when we provide services to you.
Consent – where you opt-in for marketing communications.
Legitimate Interests – to operate and improve our services.
Legal Obligation – to comply with applicable laws.
6. Data Sharing
We may share your personal data with:
Training partners, awarding bodies (for certification purposes).
IT service providers (such as hosting, LMS, and CRM systems).
Payment providers for secure transaction processing.
Regulatory bodies if required by law.
We do not sell personal data to third parties.
7. International Transfers
Where data is transferred outside the UK, we ensure it is protected using approved safeguards such as the UK International Data Transfer Agreement or equivalent mechanisms.
8. Data Retention
We retain personal data only for as long as necessary:
Training and certification records – indefinitely for verification purposes.
Financial records – 7 years for accounting and tax purposes.
Marketing data – until you opt-out.
9. Your Rights
Under the UK GDPR, you have the following rights:
Access to your data.
Correction of inaccurate data.
Deletion of your data (“right to be forgotten”).
Restriction of processing.
Data portability.
Objection to processing, including marketing.
You can exercise your rights by contacting compliance@fyrelearning.com.
10. Cookies
We use cookies to enhance your experience. You can control or disable cookies via your browser settings. See our Cookie Policy for full details.
11. Changes to This Policy
We may update this policy from time to time. Updates will be posted on our website with a new “last updated” date.
12. Contact Us
For questions about this policy, please email compliance@fyrelearning.com or write to us at:
Fyre Learning Limited
25 Laurel Grove
Leigh
Greater Manchester
WN7 5RB
If you are unsatisfied with our response, you can complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/.
Effective Date: 12 September 2025
1. Introduction
This Cookie Policy explains how Fyre Learning Limited (“we”, “us”, “our”) uses cookies and similar technologies on our website https://fyrelearning.com.
By continuing to browse or use our website, you agree to our use of cookies as described in this policy, unless you disable them via your browser settings or our cookie consent tool.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us:
Ensure the website functions properly.
Improve user experience.
Understand how visitors use our site.
Deliver relevant advertising and marketing.
3. Types of Cookies We Use
A. Strictly Necessary Cookies
These are essential for our website to function and cannot be switched off. Examples include cookies for:
Security and authentication.
Keeping you logged in.
Remembering your privacy preferences.
B. Performance & Analytics Cookies
These help us measure and improve website performance by collecting anonymous usage data.
Example: Google Analytics.
C. Functionality Cookies
These allow the website to remember choices you make (such as your username or region) and provide enhanced features.
D. Targeting & Advertising Cookies
These may be set by us or third-party partners to deliver relevant advertising.
4. Third-Party Cookies
Some cookies on our website are set by third-party services we use, such as:
Google Analytics – to track visitor interactions.
LinkedIn Insights – to measure marketing campaign performance.
Trustpilot – to collect service reviews.
These third parties may use your data according to their own privacy and cookie policies.
5. How to Manage Cookies
You can control cookies by:
Adjusting your browser settings to block or delete cookies.
Using our on-site cookie consent manager to accept or reject categories of cookies.
Please note: Blocking some cookies may affect website functionality.
6. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
7. Contact Us
If you have any questions about our Cookie Policy, contact:
📧 compliance@fyrelearning.com
📍 Fyre Learning Limited, 25 Laurel Grove, Leigh, Greater Manchester, WN7 5RB
Effective Date: 12 September 2025
1. Introduction
This Refund & Cancellation Policy explains how Fyre Learning Limited (“we”, “us”, “our”) handles cancellations, refunds, and returns for products and services purchased via our website https://fyrelearning.com or through direct sales.
Our aim is to ensure transparency and fairness while complying with UK consumer protection laws.
2. Your Legal Rights
Our policy does not affect your statutory rights under:
The Consumer Rights Act 2015
The Consumer Contracts Regulations 2013
Online Purchase – Means any course that is purchased via the website
3. Digital Products & E-Learning Courses
Our courses are delivered in digital format and are considered “digital content” under UK law.
A. Cancellation Before Access
If you have not accessed the course materials, you may cancel your order within 14 days of purchase for a full refund.
B. Cancellation After Access
If you have accessed or downloaded the digital course materials, you acknowledge that your right to cancel is waived under the Consumer Contracts Regulations. However, we may offer refunds at our discretion in cases of:
Technical issues preventing access (where the fault is on our side).
Course content being materially different from the description.
4. Bespoke Content Development
Where we create custom training content specifically for you, cancellations are subject to the following:
If work has not started, you may cancel within 7 days for a full refund.
If work has started, you will be charged for the proportion of work completed at the time of cancellation.
Once final delivery is made, refunds will not be issued unless the product is defective.
5. How to Request a Refund or Cancellation
To request a refund or cancellation, please contact us at:
compliance@fyrelearning.com
Fyre Learning Limited, 25 Laurel Grove, Leigh, Greater Manchester, WN7 5RB
When contacting us, please include:
Your full name
Order number
Details of the course or service purchased
Reason for cancellation or refund request
6. Processing of Refunds
Approved refunds will be processed to your original payment method within 14 working days.
We will confirm via email once your refund has been issued.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in the law or our services. Any changes will be posted on this page with a revised “Effective Date.”
8. Content Subscription – Means subscribing to the Fyre Learning library, paid annually
Annual subscriptions are not entitled to cancellation or refund unless explicitly outlined by the company directors. For renewal, cancellation must be given in writing at least 60 days before the renewal date, unless explicitly approved by the company directors.
1. Availability
1.1 Fyre Learning Limited (“the Supplier”) shall use reasonable endeavours to ensure the Hosted Services are available 99% of the time, measured each calendar month.
This uptime target shall be met if there are no Priority 0 or Priority 1 incidents outstanding.
Downtime during scheduled maintenance (as outlined in paragraphs 1.2 – 1.3 below) or during agreed installation periods for new products is excluded from the target uptime calculation.
2. Maintenance
1.2 The Supplier will from time to time provide and install:
Maintenance Releases: Minor improvements, updates, enhancements, error corrections, upgrade scripts, and changes to the Supplier Software.
New Versions: New releases, versions, updates, and modifications to the Supplier Software that do not constitute New Products (in line with our release schedule, available on request, and including updated help files and documentation).
1.3 Nothing in this SLA entitles the Client to any New Product, defined as a version containing significant differences from previous versions such that it is considered a new product in the marketplace.
3. Support
1.4 For errors in the Hosted Services and/or Supplier Software reported to our helpdesk (see 1.9 – 1.10), we will provide the service levels detailed in 1.12 – 1.15, provided these errors are not Out of Scope.
1.5 Out of Scope means errors resulting from:
Misuse or improper use of the Hosted Services and/or Supplier Software.
Use of the Hosted Services and/or Supplier Software with hardware or software outside the Client’s Infrastructure and/or Connectivity Infrastructure.
1.6 Out of Scope issues may be supported as additional Services under a separate Statement of Work (SOW).
4. Environment
1.7 The Client is responsible for procuring and maintaining their Infrastructure and Connectivity Infrastructure.
1.8 Maintenance Releases or New Versions may require enhancements to the Client’s infrastructure. The Supplier will advise if such upgrades are required, but the Client is responsible for procuring and implementing them. The Supplier can assist under a separate SOW if required.
5. Contacting Fyre Learning
1.9 Our standard Support Hours are: Monday – Friday, 09:00 – 17:00 (excluding public holidays in England).
1.10 Clients can contact us for support via:
Email: compliance@fyrelearning.com
Telephone: 0208
1.11 All response time references in this SLA apply only during Support Hours.
6. Service Levels
1.12 When an incident is reported, the Supplier will:
Assign a unique support number.
Determine whether the incident is within scope (see 1.4).
Categorise the incident (see 1.15).
Work to provide Solutions within the stated response times.
1.13 Solutions may be fixes or workarounds that remove the issue or reduce its severity level. Solutions are provided remotely and may include Maintenance.
1.14 If a Solution reduces an incident’s priority, the new response times apply from the re-categorisation point.
1.15 Incident Categories and Response Targets
Priority
Description
Response Target
Resolution Target
Priority 0 (Mission Critical)
The system is entirely non-operational.
Start within 1 hour
Provide Solution within 8 hours
Priority 1 (Business Critical)
Critical functionality unavailable, no workaround.
Start within 1.5 hours
Provide Solution within 16 hours
Priority 2 (Serious)
As Priority 1 but with workaround, or important non-critical functionality unavailable without workaround.
Start within 2 hours
Provide Solution within 40 hours
Priority 3 (Normal)
Important non-critical functionality unavailable with workaround.
Start within 4 hours
Provide Solution within 80 hours
Priority 4 (Minor)
Any other incident not covered above.
Start within 4 hours
Provide Solution within 160 hours